Things are not business as usual.
We are operating at limited capacities, offering socially distanced dining on our heated patios in compliance with government regulations.
In addition to adhering to all health and safety measures set by Toronto Public Health, we are taking additional steps to ensure that you, your food, our teams, and our communities, are safe. Our efforts include:
→ daily professional disinfectant spraying of all soft, vertical and high touch point surfaces;
→ level 3 surgical masks provided to staff;
→ cohort scheduling to reduce the crossover of staff across all our venues;
→ and more.
All of our staff are protecting themselves and others by adhering to rigorous hygiene policies. All employees are required to undergo health screening and temperature checks prior to every shift. No employee is allowed to work if they display any signs or are experiencing any symptoms of illness. We are supplying our employees with PPE including level 3 face masks — they also have shields and gloves provided for optional additional use.
We have hand sanitizer available throughout our restaurants for guests to use at any time.
Please know that our teams are working hard to get this right — because it matters. <3
Visitors of any kind (prospective patrons, diners, etc.) are required to observe guest guidelines during their time on our premises.
Further, as per the City of Toronto’s requirement, we will be collecting the contact information and performing a questionnaire of all persons from every dining party prior to being sat.
At this time we are offering limited reservations, leaving room for walk-in’s on a first-come-first-served to allow ourselves the flexibility and control to safely manage traffic flow.
Thankfully, we are blessed to be located in The Distillery District, a huge open outdoor promenade, making us even more comfortable knowing that, should any of our guests need to wait for a table, there is plenty of outdoor space in the surrounding area to do so safely while they wait for our call.
Once you arrive in The Distillery District, check-in at the respective host stand of the restaurant you wish to dine at. If no tables are available at the time of your arrival, you will be added to a digital waiting list and when a table becomes available, we will give you a call or a text.
Should you need to wait for your table, The Distillery District, a huge open outdoor promenade, is a spacious and beautiful area to safely roam. The local businesses, artisans and galleries have adapted to serve guests safely! Plus, there are countless opportunities to whet your appetite at one of the onsite cafés.
At this time we can not allow groups larger than 4 guests in compliance with Toronto Public Health. If you have more than 4 guests we are unable to seat you.
Compliant events (including digital parties) are being considered on a case-by-case basis. Our planning team will review all the details of your event to help guide you through any considerations or concerns you may have (and some you may not have thought about).
To inquire about planning an event in the new world, contact head to distilleryevents.com
In the event of rain and/or inclement weather, our patio will be closed. While we will be keeping a close eye on the forecast, should rain and/or inclement weather come during your visit we will not be able to move you inside. Instead, your server will bring you your bill to settle up, and if you wish, containers to package any uneaten food.
Guests dining outdoors are permitted to use the bathrooms located indoors but must wear a mask while doing so. As per the City of Toronto’s temporary bylaw, it will be mandatory to wear a mask to use our washrooms. Single-use masks are available for $1.
We expect all guests to do their part and maintain social distance from employees and guests, in all areas and at all times. This includes to, from, and in washroom areas.
Washrooms will be cleaned and sanitized with frequency and rigour.
KEEP YOUR DISTANCE
All parties will be sat a least two metres apart. We expect all guests to do their part and maintain social distance from employees and other groups.
LESS IS MORE
In accordance with Toronto Public Health guidelines, for now, the maximum party size we will accommodate is four (4) guests. At this time we are offering limited reservations, leaving room for walk-in’s on a first-come-first-served to allow ourselves the flexibility and control to safely manage traffic flow.
SIGN OF THE TIMES
Expect to see social-distancing signage throughout the restaurant. All guests and employees on restaurant property must follow signage instructions of the area(s) they are occupying.
CASH IS NOT KING
The use of credit/debit is much preferred and strongly encouraged.
HEALTH CHECK PLEASE
Please do not visit if you are not feeling well, have a temperature of 38°C or above, or have reason to believe you may have had recent exposure to the virus. Guests who exhibit symptoms of COVID-19 and/or fail their health questionnaire upon arrival will be refused entry without exception.
SHARING IS CARING
As per the city’s requirement, we will be collecting the contact information and performing a health questionnaire of all persons from every dining party.
MASK OR NO MASK?
While guests dining outdoors will not be required to use a mask unless visiting the washroom as per the City of Toronto’s temporary bylaw, we strongly encourage (and reserve the right to request) all guests to wear masks while interacting with staff including, but not limited to hosts and servers, as well as during walks to and from your table. Single-use masks are available for $1.
This is different for us. We've made adjustments to almost every single part of how we serve you. While many of these changes will appear obvious, there is even more happening 'behind the scenes'. Please be patient with us as we work hard to navigate new world service.
NOTE: We reserve the right to refuse or end service to any person(s) not abiding by our safety practices, including but not limited to, mandatory government-issued mask guidelines and social distancing.