health & safety matters
WHAT YOU NEED TO KNOW
We are operating at full capacity. In addition to adhering to all health and safety measures set by Toronto Public Health, we are taking additional steps to ensure that you, your food, our teams, and our communities, are safe.
All of our staff are protecting themselves and others by adhering to rigorous hygiene policies. No employee is allowed to work if they display any signs or are experiencing any symptoms of illness. We have hand sanitizer available throughout our restaurants for guests to use at any time.
Please know that our teams are working hard to get this right —
because it matters. ❤️
Visitors of any kind (prospective patrons, diners, etc.) are required to observe our Guest Guidelines during their time on our premises.
Reservations are available online through El Catrin, Cluny Bistro, Pure Spirits, and Madrina's respective websites.
Upon arrival, check in at the respective host stand of the restaurant you wish to dine at. If no tables are available at the time of your arrival, you will be added to a digital waiting list and when a table becomes available, we will give you a call or a text.
Thankfully, we are blessed to be located in The Distillery District, a huge open outdoor promenade. Should any of our guests need to wait for a table, there is plenty of shopping and outdoor space in the surrounding area to do so safely while they wait for our call.
In the event of rain and/or inclement weather, our patios will be closed. While we will be keeping a close eye on the forecast, should rain and/or inclement weather come during your visit we may not be able to move you inside. Instead, your server will bring you your bill to settle up, and if you wish, containers to package any uneaten food.
GUEST GUIDELINES
CASH IS NOT KING
The use of credit/debit is much preferred and strongly encouraged.
HEALTH QUESTIONNAIRE
Please do not visit if you are not feeling well, have a temperature of 37.8°C or above, or have reason to believe you may have had recent exposure to the virus. Guests who exhibit symptoms of COVID-19 upon arrival will be refused entry.
SIGN OF THE TIMES
All guests and staff on restaurant property must follow signage instructions of the area(s) they are occupying.
BE PATIENT
This is different for us. We've made adjustments to almost every single part of how we serve you. While many of these changes will appear obvious, there is even more happening 'behind the scenes’. Please be patient with us as we work hard to navigate new world service.
MUTUAL RESPECT
All our staff, guests and community members are expected to treat others with dignity and respect. Purposeful, aggressive behaviour, language and/or violence is not acceptable at the Distillery Restaurants. Anyone acting in a manner that is deemed inappropriate will be asked to leave and refused service. Thank you for helping maintain a safe, positive and inclusive environment for everyone.
NOTE: We reserve the right to refuse or end service to any person(s) not abiding by our safety practices.